When and how digital orders are fulfilled and delivered.
Fulfilment begins only after the selected payment provider confirms the payment. A completed screen or transfer receipt alone may not be enough if the provider has not yet returned a verifiable transaction.
Stock and supplier-fulfilled items enter the fulfilment queue after verification. Most complete quickly, but supplier downtime, stock changes, security checks, or missing customer information can delay an order.
Manual products use the estimate shown on the product and order pages. The customer must provide any required information accurately. Status updates remain available in the dashboard and linked notification channels.
Credentials, keys, and other sensitive delivery values are not sent directly in public or group chats. Delivery links expire, allow limited views, and may be revoked. Contact support if a valid link expires before access.
If a delivery is late, incomplete, or different from its description, open the order support flow promptly. Include the order reference and relevant screenshots, but remove passwords, card details, one-time codes, and private keys.