Refund policy
A clear process for digital-product refund requests.
Eligibility
Eligibility depends on the product-specific policy shown before purchase. Duplicate charges, failed delivery, or an item that is materially different from its description should be reported immediately. Consumed credentials or completed services may not be refundable unless faulty or required by law.
How to request
Open the order in your dashboard, choose support, select Refund, and explain the issue. Include evidence without posting passwords or secret keys in chat.
Processing
Approved full or partial refunds are submitted to Paystack and tracked in your order. Bank processing time is controlled by the payment network. Affiliate commission is reversed when an order is fully refunded.